Click here for the warranty claim form.
Your Dog & Bone products are warranted for 12 months from original date of purchase. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, Dog & Bone will replace the case or accessory only. Warranty validation includes the steps of registering your purchase, watching various informative videos, and filling out a questionnaire thereafter. Dog & Bone cannot be held liable for damages to personal property due to misuse or improper care and maintenance of case and Membrane. Dog & Bone (Company) warranty obligations for the Company product(s) you have just purchased (Product) are limited to the terms set forth in this document as well those set forth in the Warranty section of the company website. Company warrants: (i) if the Guidelines for Appropriate Use (GAU) are followed the Product will perform substantially in accordance to the specifications furnished by Company; and further warrants: (ii) the Product against substantial defects in materials and workmanship under normal use for a period one (1) year from the date of original purchase (Limited Warranty). This limited warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales receipt from the original sales retailer or Company website and On-line affirmation of the GAU is required for warranty validation and service. This limited warranty does not cover products purchased through non-authorized dealers and/or online auction websites. Non-authorized dealer receipts and/or online sales auction confirmations are NOT accepted for warranty verification. Warranty claims must be made directly to the Company. Exclusions and Limitations Companys limited warranty applies only to the Product. The warranty does not apply to any non-Company product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions provided with the Product in writing and through hyperlink to the GAU instructions provided in the Warranty section of the company website. This warranty does not apply to damage caused by accident, abuse, misuse, acts of God, or modification of the Product.
Dog & Bone shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, installation, use or repair of its products. Dog & Bone warranty does not, under any circumstance, cover the replacement or cost of any electronic device or personal property inside or outside of the case. Notwithstanding any other provision of this agreement, Dog & Bones maximum combined liability shall be limited to the cost for the specific product only.
Inspect your parcel carefully. If you receive an item damaged, notify the delivery company immediately. Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. You may provide us the claim number so we can follow up on the claim status this may take up to several weeks. We are unable to send our replacement items until the claim is approved, or a payment is made for the 2nd shipment. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.
Sole and Exclusive Remedy
Your sole and exclusive remedy for a breach of this limited warranty, and Companys sole and entire liability is, at Companys option, to repair or replace the defective Product or refund the purchase price of the defective Product within thirty (30) calendar days. Repair or replacement (including parts and labor as well as reshipping costs) shall be made at Companys expense. Company reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable Product warranty period
Except as expressly set forth above in this limited warranty, the product is provided on an as is basis and the company makes no other express or implied warranties to the extent permitted by law and specifically disclaims and excludes all implied warranties, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of any such implied warranties is limited to the durations set forth in this limited warranty. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so such limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction.
Limitation of Liability
In no event shall company its distributors or suppliers be liable to you or any third party for any indirect, incidental, consequential, special, exemplary or punitive damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third party products that are used in or with the product, or loss of use of the product or any third party products that are used in or with the product, even if company has been advised of the possibility of such damages. Company has no liability for any damage or destruction to consumer electronics devices or other personal property that are in the products, including, without limitation, laptops, cellular phones, or other handheld devices, or any loss of data contained in the foregoing devices, etc. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of company and any of its distributors and/or suppliers shall be limited to the amount actually paid by you for the product. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Obtaining Warranty Service
If you have followed the GAU and wish to make a claim under this warranty with respect to the Product, please e-mail firstname.lastname@example.org with
the following information:
Attach photo of original purchase receipt or packaging slip.
Brief description of problem.
A telephone number and e-mail address at which you can be reached during normal business hours.
All of the above information is required before a warranty claim will be accepted. Once Company validates your claim, we will issue you a RMA (Returned Merchandise Authorization) receipt number and shipping information from email@example.com
Dog & Bone agrees to provide all reasonable methods to resolve any disputes or discrepancies. You also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a resolution.
In Australia: The benefits provided to you under this warranty are in addition to your rights and remedies as a consumer under the Competition and Consumer Act 2010 (Cth). Nothing in this warranty limits the rights or obligations of a party under provisions of the Competition and Consumer Act 2010 (Cth) in relation to the supply to consumers of goods which cannot be limited, modified or excluded. If applicable, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you are not a consumer under the Competition and Consumer Act 2010 (Cth), then your rights may be limited. To make a warranty claim, the purchaser must contact Dog and Bone Australia, Unit 6 no. 39 Jeays street Bowen Hills Brisbane Qld 4006 AUSTRALIA, Tel: +617 3195 7416 or firstname.lastname@example.org.