Backbone wireless charging iPhone 5S/5
I already have a Qi charge pad. Do I need a Backbone charge pad?
The Backbone wireless charging case is not limited to use with just the Backbone charge pad. The case is Qi compatible so it can be used with your own Qi compatible charge pad and/or be used at a ‘Qi hotspot’. If you already have a Qi compatible charge pad or access to one, you may choose to get the Backbone charging case as a stand-alone unit.
What is a Qi hotspot?
Qi hotspots, which may be found in offices, hotels, airports, railway stations and coffee shops, allow you to charge up your phone effortlessly. All you need is your mobile dressed in a Qi-compatible Backbone case – no cables, no mats, nothing else to carry.
Qi is the most globally recognized wireless charging standard, and an increasing number of committed Qi hotspots are emerging including The Coffee Bean and Tea Leaf chain stores in the US, London Heathrow Airport and New York City’s John F. Kennedy International Airport.
What does Made for iPhone mean?
Made for iPhone means Backbone is Made for iPhone certified by Apple.
Can I charge my iPhone using a traditional charger or car charger with my Backbone on?
Yes you can. The Backbone is cleverly designed with exposed charging portholes for your convenience. Plug the included USB connector into the charging porthole and connect to your power source.
What power source is required to charge?
The Backbone requires a 1.5 Amp - 2.1 Amp adaptor to operate smoothly.
How do I sync?
Simply plug the USB connector provided into your mobile device and computer and it will sync automatically.
Is the added battery supply built into the case?
No the battery is an optional add-on. This way you can enjoy an ultra slim and stylish wireless charging case and pop in the battery when you need the added power – all without removing the case!
Can I talk or text whilst my iPhone is on my wireless charge pad?
Yes you can.
What is the included audio cable for?
Some audio headsets have larger jacks. You may need to use the audio cable to connect to these audio headsets.
My Backbone starts charging and then stops.
Check the power adaptor you are using is a minimum of 1.5 Amp up to a maximum of 2.1 Amp. Some power adaptors may not deliver a consistent power output and may interrupt the charging cycle. For optimum performance Dog & Bone recommends using an Apple Genuine 12W USB Power Adaptor.
How do I best remove my Backbone case?
1. Remove the Backbone receiver
2. Pop out case from the bottom first, pushing the phone out from the receiver gap
I am a business interested in installing wireless charging facilities within my business venues. Can you assist?
Yes we can. Please contact email@example.com and indicate the name of your business, location/s and requirements.
Wetsuit Waterproof / Rugged
How does the Wetsuit case remain waterproof if it has a topless front?
Very clever engineering and design! The phone screen is waterproofed with dual sealing beads running the full perimeter, avoiding the need for additional plastic membranes and without inhibiting the touch sensitivity of the screen.
Every single Wetsuit case is pressure tested to two metres during production before it is made available for purchase.
How does the Wetsuit help protect my phone’s screen?
The Wetsuit case's design with a ridge around the perimeter helps protect it from knocks and drops from 2m as the ridge is designed to hit the surface, rather than the phone screen. It has passed tough military tests to achieve its military standard (MIL STD 810F).
Can I use a screen protector with my Wetsuit case?
Yes. A standard .1mm PET film screen protector can be used as supplied with your case.
Can I use an impact resistant screen protector with my Wetsuit?
The Bone Guard impact resistant screen protector can be used with the Wetsuit, and is available for purchase online. We have not tested the Wetsuit with any other independent impact resistant screen protectors, and can not guarantee its use with other screen protectors.
Can I charge my phone with my Wetsuit on?
Yes. We know convenience is important to you. We have designed the Wetsuit so you can conveniently charge your phone with your case on. Open the door at the bottom of the phone. Pull aside the charging port plug, (whilst keeping the other half of the plug in place). Insert your charger and start charging.
I’ve dropped my phone. Is my Wetsuit still waterproof?
Always conduct a water check with the test block supplied after knocking or dropping your Wetsuit iPhone, particularly if you are planning to use it in or around water.
How do I take photos or video underwater when the touchscreen doesn’t work underwater?
To take photos underwater, have your camera set to ‘photo’ and simply push the volume-up or volume-down button to take your image.
To take a video underwater, have your camera set to ‘video’ and push the volume-up or volume-down button to start recording. Push either again to stop recording.
For videos, you may also choose to start and stop recording above water using the touchscreen options and proceed underwater once recording has commenced.
Click away! And don’t forget to share your underwater pictures and videos via our Social Media page. We would love to see these!
How do I perform a water test?
The water test is your practice run to ensure the case is operating as it should. Watch the assembly video (link to assembly video) prior to your water check.
1. Take your Wetsuit case out of the packaged box. The case should be fitted on a plastic testing block.
2.Half fill your kitchen sink with water and fully submerge your case in water.
3.Weigh it down gently to avoid the case floating to the surface. It must be fully submerged for 15 minutes.
4.Remove the case from the water.
5.Wipe the outside and make sure it is fully dried before opening any seals or ports. Water naturally sits between the boot and the external case but does not penetrate the seals. Water may drip into the membrane boot if not dried.
6.Disassemble the case per instructions. If your case’s membrane boot is dry, you have passed the water test and you can assemble your phone! NB A few little spots of water may splash in when removing the boot. If the boot is dry except for a few splashed in water spots, your case is good to use. Check disassembly video for careful removal.
7.If water is in the disassembled boot, re-assemble with the plastic block, per instructions. Ensure all the seals are flat and making contact with the block surface. Test again.
8.If you can not get a watertight seal with repeat tests, email firstname.lastname@example.org
I have lost my port plug. Can I get replacement ones.
Yes. Contact email@example.com
I’m still unsure about how to use my Wetsuit. Who can I contact?
Can I use my Wetsuit phone whilst wet?
Yes you can. On water submersion of your iPhone 6 Wetsuit, your sound clarity will naturally be obstructed by the water whilst not affecting your device. Once your iPhone 6 Wetsuit is dry again, you can continue to enjoy premium sound clarity.
I have conducted the water test, and water is evident in the back of the case. Has my case failed the water test?
Water naturally sits between the boot and the external case but does not penetrate the seals. The heart of the case that protects the handset from water is the silicon boot, and this is what should remain dry. Any water around this is completely normal and does not affect the waterproofing. If there is no water inside your disassembled boot, then your case has passed the water test.